Security
All connections to Nozbe are secure
When you log in to Nozbe, all connections established are secure and encrypted using TLS, banking-level security.
Please read this blogpost to learn what we’ve done so far and what we’ll be doing in the future to make Nozbe even more secure for you and your space’s members.
Live backups to two remote locations
To ensure your data is safely backed up at all times, Nozbe servers are located in data centers in Europe and Japan in a secure environment, protected by an alarm installation, monitored seven days a week, 24 hours per day. We use Heroku, Ireland, as servers. Additional database backup is stored in encrypted form in Amazon S3 infrastructure in Paris, France. Files Users upload to Nozbe are stored in encrypted form in S3, Frankfurt, Germany, and their backup - in S3, Tokyo, Japan.
Our main database can restore any data from any moment at our customers' request.
Thanks to our advanced setup, no customer data loss is possible. We’re here to keep your tasks and projects safe and accessible to you (and only you) at all times.
Technical information and web addresses
If you need more details about how Nozbe works, along with some addresses, here it is:
- https://nozbe.com is our marketing web site
- https://nozbe.app is our web interface
- https://nozbe.com/gdpr here you can find our Data Processing Agreement
- https://api4.nozbe.com is our sync server
- https://api.nozbe.com:3000 is our api server that is used when user imports projects from Nozbe 3 app
- https://sentry.nozbe.tv gathers errors from Nozbe app (these help us fix programming bugs) - internal service, not accessible for users
Do you have GDPR Data Processing Agreement?
You can download the GDPR Data Processing Agreement here: https://nozbe.com/gdpr/ After you print it and fill in the details, please scan the document and send it back to us: support@nozbe.com
Nozbe - your trusted system for life
Choosing your trusted productivity system is hard. And once you’ve chosen yours, you want it to work reliably every day to help you get things done and last forever. Nozbe is such a system for you and we guarantee it.
Contrary to most Internet companies that are solely profit-driven, Nozbe is first and foremost a mission-driven company and our mission is:
To help busy professionals (and their team members) manage their work and life in an simple way.
That’s why we promise you that we’ll do everything we can to help you get stuff done using Nozbe for life.
What if the status of the Nozbe - the company - changes?
While we can guarantee commitment to serving our customers, we can’t really predict what the future brings. In case of highly unlikely IPO, sale of the company or other changes in company ownership, we will make sure to focus on serving our customers first.
If there comes a necessity to migrate data we will give plenty of notice, make it easy for our users and assist them in any way we can. We guarantee that in such unlikely scenarios, figuring out a long-term plan for Nozbe users will be the most important thing for us to do.
Our track record speaks for itself. We’ve been helping people from all around the world to get things done since 2007, and we still feel like it’s just the beginning!
We’re excited to be serving our Nozbe users for many years to come.
What if some technologies become unavailable or old?
Nozbe products are built mainly using web technologies and as all of these are open-source and widely available, we are confident we can keep these products running on our servers indefinitely. This way we can guarantee to keep giving access to our products through both desktop- and mobile- based web browsers.
Should some app vendors like Google (Android) or Apple end support for any kind of technologies that current Nozbe products depend on, we’ll do our best to find replacements to keep our apps going.
What about security and customer support?
For all Nozbe products we continue to offer both latest security patches and the first-class customer support where a real person takes great care of our customers.
Your data is safe. Your trusted system is secure. You’re taken care of. That’s our promise.
I have more questions…
Feel free to reach out to our Customer Support at support@nozbe.com and we’ll help you in any way we can.
